Shipping Policy — GlowHub

At GlowHub, we want to make sure your home decor and festive items arrive safely and on time to brighten up your space! Because we source and ship physical products, please review our shipping guidelines below.

1. Processing & Handling Time

• Order Processing: Orders are typically processed and packed within 1–3 business days (excluding weekends and holidays) after payment confirmation.

• Peak Season Notice: During high-demand periods (such as Diwali or major holiday sales), processing may take slightly longer, but we do our best to get your order out as quickly as possible.

2. Shipping Times & Estimates

• Delivery Timelines: Standard shipping delivery times generally range from 5–12 business days, depending on your location and logistics partner.

• Tracking Your Order: Once your order is shipped, you will receive a confirmation email containing your tracking number so you can follow your package's journey right to your doorstep. If you don't see it in your inbox, please check your spam or junk folder.

3. Shipping Rates

• Cost: We offer transparent shipping rates calculated at checkout. Keep an eye out for any free shipping promotions running on our store!

• Customs & Duties: For international or cross-border shipments, customers are responsible for any applicable local customs fees, tariffs, or import taxes levied by their respective countries.

4. Delivery Issues & Lost Packages

• Incorrect Addresses: Please ensure your shipping address is entered correctly at checkout. GlowHub is not responsible for orders shipped to incorrect addresses provided by the customer.

• Damaged or Lost in Transit: If your package arrives damaged or tracking shows it was delivered but you haven't received it, please contact us immediately at GLOWHUBSHOP758@GMAIL.COM with your Order ID and photos (if damaged) so we can investigate and make it right!