Refund policy

Return & Refund Policy — GlowHub
At GlowHub, we want you to love your space and your new finds! Because we source and ship products directly to your doorstep, we have established a clear and fair refund and return policy to ensure a smooth shopping experience.

1. Eligibility Window for Returns

We have a 7-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

2. How to Start a Return

To start a return, you can contact us at GLOWHUBSHOP758@GMAIL.COM. If your return is accepted, we’ll provide instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.

  • Contact Email: GLOWHUBSHOP758@GMAIL.COM

  • Required Info: Provide your Order Number (e.g., #GH1001), reason for return, and clear photos/videos if the item arrived damaged or defective.

  • Response Time: Our support team will review your case and reply within 24–48 hours.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

  • For damaged or defective items, please attach clear photos or a short video showing the issue to your email. We will arrange a replacement or a full refund as quickly as possible.

4. Non-Returnable / Final Sale Items

Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care goods.

  • Sale Items & Discount Codes: Purchases made using promotional codes during major flash sales or clearance events may be final sale (this will be noted at checkout).

  • Used or Altered Goods: Items returned showing clear signs of use, missing original packaging, or lacking tags cannot be refunded.

5. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

6. Refunds & Processing Time

Once we’ve received and inspected your return, we’ll let you know if the refund was approved or not.

  • Refund Method: If approved, you’ll be automatically refunded on your original payment method.

  • Processing Time: Please remember it can take 5–10 business days for your bank or credit card company to process and post the refund to your account.